Custom automations for healthcare & wellness clinics
Every tool connected. Every detail in one place.
We don't build something to talk to your patients. We work in the backend, connecting the tools your clinic already runs so your admin never has to toggle between apps. Built custom for your clinic.
Don't see your tool? Email us and we'll tell you whether we can connect it.
Where people stay, where automation starts
The first conversation stays human. Everything after it can run on its own.
We don't build something to talk to your patients. AI is not good at that, and we would rather you did not hand it over. We work in the backend, on what happens after a patient is already yours.
Your team, not us
The front end
Answering the enquiry. Understanding what someone needs. Booking the first appointment. A person talking to a person, in your practice's own way.
Us, in the backend
Everything after intake
Confirmations and reminders from the record. Follow-up sessions booked. Invoices sent. Payments reconciled. Xero kept in step. The weekly numbers assembled. Your admin never toggles between apps to do it.
What we automate, after intake
Everything after the first hello.
We work with counselling and therapy practices, physiotherapy, chiropractic and other allied-health clinics. Once a patient is yours, the admin around them should run from the record: the message, the invoice, the payment, the follow-up. That is what we connect.
Explore all servicesPractice system to patient messages
Cliniko or Plato connected to WhatsApp and email, so confirmations, reminders and follow-ups go out from the record itself and replies land back in it.
- Confirmations and reminders sent from the appointment, not retyped
- WhatsApp and email replies written back to the patient record
- Follow-ups on cancellations and no-shows
- Works with the WhatsApp Business number you already have
Payments and accounting connected
Stripe, HitPay or CardUp connected to your practice system and to Xero, so the invoice exists when the appointment does and payments match themselves.
- Invoice raised when the appointment is completed
- Payments matched to the patient and the invoice
- Outstanding balances chased automatically
- Xero kept in step with your practice system
Intake and forms into the record
Website forms, WhatsApp enquiries and intake questionnaires landing in the patient record and the calendar, so nobody types the same name twice.
- New enquiries created as patients in your practice system
- Intake answers filed against the record
- Bookings written to the calendar you already run
- API checked before anything is promised
Reporting and alerts
The numbers you check every week assembled on their own, and a message to a person the moment something between the tools stops working.
- Weekly numbers pulled from the tools you already use
- Alerts when a sync fails or a payment does not match
- Spreadsheets, inbox and CRM kept in sync
- End-to-end process automation
Nine problems we solve
The gaps every busy clinic has, closed.
None of these are effort problems. They are the same leaks in every practice: work that falls between two systems that were never built to talk to each other. Effort cannot close them. Connected systems do.
- 01
Leads, patients and plans live in five different tools.
The clinical management system stays the record. Comms, payments and accounts read from it and write back to it.
- 02
Bookings made over WhatsApp never reach the calendar.
Once your team confirms, the appointment is written to Cliniko or Plato and the confirmation goes out on its own.
- 03
An enquiry sits in one inbox while the person who can answer it is looking at another.
Every enquiry lands in the record the moment it arrives, so your team works from one place instead of three. The reply is still theirs to write.
- 04
A patient drops off mid care plan and nobody notices.
A missed visit or a stalled plan raises a flag, and the re-engagement sequence your clinic sets runs from there.
- 05
The re-sign conversation gets skipped on a busy Friday.
Before each session, the practitioner sees which patients are due for a plan renewal or review.
- 06
Patients lose track of what comes next in their plan.
The plan updates and reminders your team already writes go out on schedule from the record, instead of relying on someone remembering.
- 07
No follow-up after the visit.
A check-in message after every appointment, with a one-tap reply that routes any concern to a person.
- 08
Bookkeeping left untouched for months.
Every payment matched to its invoice and posted to Xero as it happens, so month end is already done.
- 09
The practice runs on the bank balance, not on real cash flow.
A weekly cash position built from invoices raised, payments received and what is still outstanding.
Customisation
Built custom for your clinic, around the tools you already pay for.
Mapped to your stack
Cliniko or Plato, WhatsApp or email, Stripe or HitPay, Xero. We start from what you run, not from a platform we want you on.
Shaped to how your team works
Every clinic has its own way of operating. The connections follow your process: when an invoice goes out, who is told when a payment does not match, what a follow-up looks like.
Nothing to migrate
No new system to learn and no records to move. Your clinical management system stays exactly where it is, as the record.
Built to be safe first
Your practice system stays in charge. We connect to it, never around it.
Your practice system stays the record
We connect to Cliniko or Plato, never around it. Nothing is copied into a second system of record, and nobody retypes a patient's details.
Checked against the API before it is promised
Every practice platform allows different things. We read what yours can do before we tell you what we will build.
You decide what moves, and when
Every connection is written down before it is built: what it reads, what it writes, and what it does when something does not match. Anything unusual goes to a person, not a guess.
Works alongside your team
It removes the toggling and the retyping between patients, rather than replacing anyone. Your team stays the face of the practice.
The Process
A call, a map, a build.
Discovery call
A free 30-minute call. We list every tool your clinic runs and where the double handling happens. No pitch, just listening.
We map it, then build it
You get a written map of what will connect to what. Then we build it around your practice system. You see progress weekly. Most builds take one to three weeks.
Launch and support
The connections go live. We monitor them, fix what breaks, and keep supporting the clinic as it grows.
Client Reviews
Don't take our word for it.
“Affy was outstanding in terms of his service. He took the time to understand more about the requirements and made sure that he delivered his services to the best of his ability.”
ConnectingDNA“The Autolabclick team built us a WhatsApp intake agent that responds to new enquiries the moment they come in. Smooth process, clear communication, and it works exactly as promised.”
Final Home Therapy“There was a lot of back and forth over email and Zoom calls just to get to the core of the problem in our sales process. The Autolabclick team were very patient with us and kept the focus on the real bottleneck in our pipeline, which was building a speed-to-lead system.”
Leisure Buyer“We didn't have any experience with GHL, so we reached out to Affy hoping he could help us with an integration for one of our clients. He took care of them as if they were his own client. Really couldn't appreciate him more.”
“Affy was outstanding in terms of his service. He took the time to understand more about the requirements and made sure that he delivered his services to the best of his ability.”
ConnectingDNA“The Autolabclick team built us a WhatsApp intake agent that responds to new enquiries the moment they come in. Smooth process, clear communication, and it works exactly as promised.”
Final Home Therapy“There was a lot of back and forth over email and Zoom calls just to get to the core of the problem in our sales process. The Autolabclick team were very patient with us and kept the focus on the real bottleneck in our pipeline, which was building a speed-to-lead system.”
Leisure Buyer“We didn't have any experience with GHL, so we reached out to Affy hoping he could help us with an integration for one of our clients. He took care of them as if they were his own client. Really couldn't appreciate him more.”
Questions practice owners ask
- Do you build chatbots or AI receptionists?
- No. We recommend a person handles the first conversation, the booking and the questions about what someone needs. AI is not good at that, and we would rather you did not hand it over. We build what happens after.
- Do we have to change our practice software?
- No. We connect to the system you already run, Cliniko or Plato, and everything else is built around it.
- Which tools can you connect?
- Practice systems (Cliniko, Plato), messaging (WhatsApp Business, email), payments (Stripe, HitPay, CardUp), accounting (Xero), plus spreadsheets, forms and your CRM. Don't see yours? Email affy@autolabclick.com and we'll tell you whether we can connect it.
- Where does patient data go?
- It stays in your practice system. Only what a task needs passes between tools, and we agree that in writing before anything goes live.
- What happens when something fails?
- A person is told. Alerts go to your team when a sync fails or a payment does not match, and nothing is guessed or silently skipped.
- Is this a template?
- No. Every clinic runs a different stack and works differently. We map yours first, then build the connections around it.
- How long does a build take?
- Most builds take one to three weeks after the discovery call, and you see progress weekly.
Get In Touch
Talk to us about your clinic's stack.
A free 30-minute call. We list the tools you run and where the double handling happens. No pitch, just listening.